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Isn't it astonishing how mountains quickly develop from molehills? My molehill was a simple question to Tiscali, the mountain was the convoluted answer which has left me none the wiser. I have exchanged five emails with their on-line support to ask a simple question. If I upgrade to your TV, Broadband and landline service will the lack of TV aerial have an effect on the channels I receive?

Easy? Don't you bloody believe it. The answers I got were bascially, yes I can get all terrestrial channels without an aerial, no I can't.
Finally I phoned their customer support service. I had to repeat three times the fact that I had no TV aerial to an astonished support team member (or whatever stupid titles they have now). Having recovered from the shcck of this blasphemy, she asked me to wait while she consulted a fellow team member (I'm paying 10p a bloody minute mind you).

Eventually she returned to me with the illuminating reply that she didn't know, probably not, it depended on what area I was in and couldn't I have an aerial fitted? My area has godawful reception and the aerial would need to be mounted on a 20 foot pole costing me a mere 200 quid. With fond thoughts of mounting certain heads on a 20 foot pole I then asked about cancelling. No couldn't be done - I would have to phone their cancellation department on the following day.

BY this time I was damn near tearing out my hair, I'm 52 for God's sake, I can't afford the loss. So I, with admirable restraint, took down the no. of the cancellation department and will now be phoning them tomorrow.

Having vented some of my spleen (I think I can get ointment for that now) I'll disapear for the moment and keep you updated.

Take care y'all
Paul

------
In five hundred years time, most of us will be forgotten dust. But Hitler will still be remembered, God loves irony.


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The following comments are for "Molehills and mountains and tv from Tiscali"
by Ogg

molehills
I know how you feel. It seems like a very simple question, but somehow they are trained to give you the runaround. They don't know how to answer a simple question. I can tell you here in Australia we have broadband internet connected and need an aerial. But we had, Fox or pay or cable TV and then everything came through cable - no antennae, perfect signal.

My problems were with the technical support staff of my internet service. First you get the electronic person. It is an automatic question and response system. I always end up screaming at it "Operator! Operator!" Then I wasted hours trying to understand and interpret the techno jibber. In the end, I found leaning the modem so the antenae touched the wall worked, and so it has stayed.

mick

( Posted by: smithy [Member] On: July 25, 2008 )

Mick
Thanks for that, just to say that, apart from a couple of weird glitches the TV has been up and running perfectly so far - have I just jinxed it I wonder?

later
Paul

( Posted by: Ogg [Member] On: August 30, 2008 )





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